If you would like to return merchandise, please contact us at with your order number and details of the error within one week of receipt. However, if you feel that there is a quality issue, we want to know about it! You can reach out to us at with details and photos (if applicable), and we will make a determination on a case by case basis. Our beer is subject to a stringent quality control process, and we are confident that the beer we are sending out is some of the best out there. Because we process and ship orders quickly after orders are placed, we cannot guarantee that we can accommodate modifications. If you do find an error, please reach out to us as soon as possible. You are responsible for reviewing your order details before placing your order. I ordered the wrong beer/I don’t like my beer. ![]() Once we receive the returned item, we will send the correct merch your way! We will not issue a refund if the product is broken or damaged upon return due to improper packaging. Returned items must be unused and unwashed, with original packaging and tags attached. We will send you a prepaid packing label so that you can return the incorrect item. Please contact us at with your order number and details of the error within one week of receipt. Once processed, you should see the refund in your account in about 4-5 business days. No need to send the beer back, however! It’s on us. Due to limited inventory, we are not able to offer replacements. Please send an email within one week of receiving the product with your order number and photos of the beer in question to Upon receipt of your message, we will issue a refund for the full amount of the missing beer and your shipping costs. In the event that we are sold out of the item, we will initiate a full refund. Please send an email within one week of receiving your product with your order number and photos of the item in question to Upon inspection of the damage we will send out a replacement. Once processed, you should see the funds in your account in about 4-5 business days. Please send an email within one week of receiving the product with your order number and photos of the damage to Upon receipt of your message, we will initiate a refund per damaged can. Please see below for more specific details. We are not currently able to offer exchanges, except sometimes in cases of damage to merchandise. In the event that your beer order is damaged, or if you receive the wrong beer, we will issue a full refund. No need to contact DoorDash directly – we will handle any order issues or inquiries at Great Notion. Just shoot us a message with your order number at we will take care of the rest!Īll delivery-related questions and requests should be directed to the same email address. However, if you need to cancel or reschedule your delivery, you can do so up to two hours before your scheduled delivery window. Once your delivery order is on its way, you will receive text updates from your driver. Make sure you have your ID ready when your Dasher gets to your door – the person named on the order must be 21+ and available to accept delivery on arrival. ![]() You will be able to track your delivery status right in the GN app for even greater convenience, and best of all – there is no minimum purchase amount! The delivery fee charged by DoorDash is dependent on your location and will be displayed in the checkout screen before you complete your purchase. Orders can be delivered anywhere in a ten-mile radius* of any of our locations in Portland, Seattle, and Sacramento. With DoorDash, you can order your beer and have it delivered either same-day or next-day within a two-hour delivery window of your choosing. We have partnered with DoorDash to make local delivery quicker, more widespread, and easier for our users.
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